REFUND POLICY

Damages and issues

We want you to have a great experience with Baked Bags! If your package arrives with the wrong items, broken items, or is missing items, please get in touch with bakedbagscentral@gmail.com with your Order Number, Name, and a description of the issue, and include photos and/or videos. Our support team will be happy to assist!

Exceptions / non-returnable items

Certain items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

We do not offer exchanges of products. If you receive a broken item, upon evaluation, we may send a new one. The fastest way to resolve an issue is by contacting bakedbagscentral@gmail.com with your order number, name, and the problem. If products are broken or missing, please send videos and photos of the issues, and the support team will evaluate them and take the appropriate action.

Refunds

Once your order has been placed, we can not offer any refunds. If there are any issues with it, we will resolve them promptly. This may entail reshipping appropriate products, a discount on future orders, or other solutions determined on a case-by-case basis by the support team. 

If a refund is approved for your case, you’ll be automatically refunded through your original payment method. Please remember it may take some time for your bank or credit card company to process and post the refund, too.